Frequently Asked Questions

In this section you will find answers to many frequently asked questions about our online ordering system for parents and students.


Placing Orders/Delivery

Home delivery - £4 for all orders under £70
School delivery (if applicable) is free of charge. Delivery is once a week during term time.
Orders over £70 are delivered to home free of charge.
Up to 5 working days (May to September)
2-3 working days (October to April)
Orders must be placed by 5pm on a Thursday for collection the following Tuesday.
Telephone orders must be placed by 5pm on a Thursday for delivery to the school on the following Tuesday.
Web orders must be placed by midnight on a Thursday for delivery to the school on the following Tuesday.
Please go to the school's main office, your parcel will be labelled with your child's name.
Yes, however we are able to leave the parcel with a neighbour or in a requested safe place.
Upon ordering your garments you can select an alternative delivery address, however once your parcel has been dispatched we are unable to change.
No, we use a courier company for our deliveries and we are unable to specify a day or time. Delivery can be between 8.30 – 5.30pm Monday to Friday.
No, we do not have the facilities for collections.
Yes, the name on the account does not need to match the person making the payment.
No, we only accept card payments over the phone. If you are unable to do this you can send your order by post along with a cheque or postal order.
We offer a 30 days refund or exchange policy. In every dispatch we enclose a form with full details of how to return an item.
On the ordering screen you can see which items are compulsory or optional for male/female. These details are also within your order form pack.
Yes - If both the children attend the same school (just set the account up in one of the child's names). If your children attend different schools you will need to set up two accounts with two different email addresses.
If you have credit on your account and wish to use it this can only be processed by ringing our customer services department. At this present time we are unable to process these on our website.

Returns

Please post any returns via a post office using the postage paid sticker attached to the Returns/Exchange form in your package.
No, all of our returns are free of charge. The Post Office will provide you with a receipt and a tracking number, which will enable you to trace the parcel.
Please allow 2 working days for us to receive the parcel and a further 7 working days (depending on the time of year) to process the returned items.
No, all returns have to be returned to us using the returns form and posted back to us using the attached postage paid sticker.
You can use the same packaging you received the items; all you need to do is place the Postage Paid sticker over your address.